Got a burning question? Try our FAQs.
What makes Caraway unique?
Where does the Caraway name come from?
What is the meaning of the tea towel patterns used throughout your branding?
Where are Caraway products made?
Do you offer services for businesses, interior designers, residential developers, hotels/coliving, etc?
How do I register for Caraway products for my wedding?
What payment methods do you accept?
Can I pay with installments using Afterpay?
Can I cancel an order after it’s been placed?
What days do you deliver on?
My order has shipped, where can I track it?
How come I don’t see any updates on my tracking information?
I placed my order but haven't received my confirmation email. What next?
The product I want is out of stock. Now what?
What types of Gift Cards do you offer?
Do I need to pay tax on my order?
I can’t log into my account!
When am I charged for my order?
What’s so great about ceramic non-stick vs Teflon®, stainless steel, or cast iron?
Should I hand wash my Caraway products or can I use the dishwasher?
How do I clean my pans?
What type of tools should I use with the cookware & bakeware?
Do I need butter, oil, or cooking spray to cook with Caraway cookware?
Do I need to season my pans?
How hot do my pans need to be to start cooking?
How safe is your non-stick coating?
Does Caraway ceramic non-stick wear over time?
How many boxes should I expect my cookware/bakeware to arrive in?
Do Caraway products have a warranty?
What can I make in Caraway cookware?
Is your cookware induction compatible?
Is there a lid for the Fry Pan?
Is the storage system included in the cookware set?
Is Caraway Cookware oven safe?
Is the storage system included in the Bakeware set?
Should I hand wash my Caraway Bakeware or can I use the dishwasher?
What material is your Bakeware made of?
What materials are your linens made from?
Shipping & Returns
Where does Caraway ship?
How much does shipping cost?
When exactly will I receive my order?
Do you offer a trial period?
Can I return a gift card?
I cooked in the product I am returning! What do you do with used returned items?
My order arrived damaged. What do I do?
Do you provide refunds?
How long does it take for a return to be processed and for me to receive my refund?
How do I change my address or request a package hold?