Skip to content

Got a burning question? Try our FAQs.

About Us

What makes Caraway unique?

We’re on a mission to craft well-designed, safe-to-use ceramic coated kitchenware that thoughtfully raises the standards of what you cook with. Simply put, our products are designed to make your life easier and healthier, no matter your level of expertise.

Where does the Caraway name come from?

Caraway is a type of biennial flower that sprouts flavorful seeds commonly used in rye bread recipes. The oblong shape of the seed inspired our ergonomic pots and pans handle design.

What is the meaning of the tea towel patterns used throughout your branding?

They are a nod to the vintage flour sack dishcloths and towels made popular in the 1940s. During that era, it was commonplace to reuse bespoke materials and packaging that subtly displayed one's aesthetic sensibility.

Where are Caraway products made?

Our founder designed Caraway in New York and vetted vendors worldwide when deciding where to produce. As a result, our products are all made in world-class factories based in China, all of which adhere to our strict ethical manufacturing practices and maintain the required standards for BSCI or SMETA.

Our partners have the same thoughtful work environments we provide for our own employees as part of the Caraway family. Responsibility and ethical manufacturing are core Caraway values; we feel strongly about building personal, long-lasting relationships with our suppliers and offering a transparent look into the process.

Do you offer services for businesses, interior designers, residential developers, hotels/coliving, etc?

Yes, we are proud to offer exclusive pricing and services to our Trade partners. Contact us to find out more!

How do I register for Caraway products for my wedding?

You deserve top-of-the-line kitchenware heading into this exciting next chapter of your life! We’ve partnered with Zola to make it incredibly easy for you to register your dream Caraway set. Once you’ve installed the “Add to Zola” button to your browser, find your desired Caraway set and click the button to add it to your registry. Your wedding guests will then be directed to our site, and upon checkout, your registry will automatically update to reflect your item has been purchased.

Orders

What payment methods do you accept?

We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Amazon Pay, and Afterpay.

Can I pay with installments using Afterpay?

Yes, we offer Afterpay to all customers at no additional cost. Afterpay allows you to purchase Caraway products via 4 interest-free installments paid out bi-weekly. To utilize this, select Afterpay as your payment type in the last step of checkout. Afterpay T&Cs apply.

What is Installments with Afterpay? Installments with Afterpay is a service that allows you to make purchases now and pay for them overtime. To learn more, visit www.afterpay.com.

How do I use Installments with Afterpay? Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in tomake their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Installments with Afterpay? Installments with Afterpay can only be applied to purchases made on www.carawayhome.com. Payment options depend on purchase amount.

Can I use Installments with Afterpay if I’m an international customer? Afterpay is only offered to our customers who have a US residential address, US shipping address, US mobile phone number and meet additional eligibility criteria. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work? For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. For monthly payments, customers may be required to make a down payment at the time of purchase.The remaining payments will be deducted every month from your payment method until all scheduled payments are complete. For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments? Check out the Afterpay Payments FAQ

When will my items be delivered if I use Installments with Afterpay? Afterpay orders are delivered pursuant to deliverytime frames presented by Caraway Home when you complete your order online.

Is there a limit to how much I can spend on a single transaction? Yes, transaction value limits apply to purchases made on www.carawayhome.com using Installments by Afterpay.

Are there products that are not eligible for purchase using Installments with Afterpay? There are certain items that are restricted from purchase using Afterpay.

How do I return or exchange an item purchased using Installments with Afterpay? Subject to Caraway Home’s return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Caraway Home’s Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service, will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected]

What happens if I don’t pay my Afterpay installments on time? You will be prevented from using Afterpay and you may be charged a late fee.

What happens if I have a partial refund, and how does that affect my payments? Afterpay will be notified once your refund is processed. If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment paymentand apply the remaining amount to your earlier payments. If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted; interest will be recalculated based upon the adjusted amount.

Does Afterpay charge interest? Pay-in-4 purchases are always interest-free. Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.

Where can I find out more about Afterpay? If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for acomprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay’s Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a webform found here.

Can I cancel an order after it’s been placed?

You can cancel an order for up to an hour from when it has been placed. If your order has already been processed, reach out to us at [email protected] to set up a return.

What days do you deliver on?

Our shipping partners deliver Monday to Saturday. Packages shipped with USPS may deliver Sunday depending on your area.

My order has shipped, where can I track it?

You can view all recent and shipped orders by opening the main chat menu and entering your order details in the "order status" section. Simply select the order you would like to view from the order list once your details have been entered.

How come I don’t see any updates on my tracking information?

Don’t stress! If your tracking information says “Label Processed,” that means we’re busy getting your order prepared to ship. Orders are usually processed and shipped within two business days.

I placed my order but haven't received my confirmation email. What next?

If you haven't received a confirmation within a few hours of placing your order, check your Spam or Junk folders, or reach out to us at [email protected] or through chat!

The product I want is out of stock. Now what?

While we can’t promise a color will come back in stock, we do restock many of our core colors. Our product pages will give you an estimation of when orders will ship next.

What types of Gift Cards do you offer?

We offer Digital Gift Cards here that are delivered to your email immediately after purchase with instructions on how to redeem the gift amount at checkout. Please note that purchases made with Gift Cards are non-refundable. You can check the balance of your gift card by reaching out to our team.

Do I need to pay tax on my order?

State laws require us to charge sales tax to addresses in most states. If your state requires it, you’ll see sales tax added at checkout.

When am I charged for my order?

Payment is collected as soon as you press the "Pay Now" button in checkout to confirm your order. In the case of Afterpay, just the first installment of the four will be taken immediately, with the remaining installments due every 2 weeks.

Product

What’s so great about ceramic non-stick vs Teflon®, stainless steel, or cast iron?

Check out our "Cookware" or "Bakeware" set pages above - we’ve put together a fancy little chart for you to explain the difference!

Should I hand wash my Caraway products or can I use the dishwasher?

Dishwashers are notorious for their harsh detergents and abrasive way of cleaning. Because of this, we suggest that all Caraway products never be put in your dishwasher since it drastically reduces the life of your non-stick properties and can potentially cause cosmetic damage. Instead, a gentle hand wash is all you need to keep your Caraway looking fresh!

How do I clean my pans?

Clean with warm, soapy water and a non-abrasive sponge or dishcloth to keep your pans looking fresh! Avoid the dishwasher as the detergent can damage the non-stick coating.

What type of tools should I use with the cookware & bakeware?

Wooden, silicone, plastic, or nylon utensils are all great to use with your Caraway products! Rough, sharp edges of metal utensils can damage the non-stick coating, and we strongly recommend that you avoid these.

Do I need butter, oil, or cooking spray to cook with Caraway cookware?

Ceramic is naturally a non-stick cooking surface, so a very little amount of oil or butter will go a long way. We suggest coating the entire interior with a light dab using a paper towel or cloth to keep things silky smooth when cooking.

Do I need to season my pans?

Ceramic non-stick pans, unlike cast iron, do not need seasoning. Other than giving your products a quick rinse with warm, soapy water when you first receive them, you’re ready to start cooking!

How hot do my pans need to be to start cooking?

Low to medium heat is all you need! Our pans heat up in under a minute and can retain its temperature more efficiently compared to traditional cookware. You’ll be able to crisp and fry all day long thanks to our non-stick layers.

How safe is your non-stick coating?

Our ceramic non-stick is made from inorganic natural ingredients which are all 100% safe to use in contact with all foods (and FDA approved). Plus, the absence of potentially dangerous chemicals like PTFE, PFOA, PFAS, Lead, and Cadmium means that there is no chance of harmful materials leaching into your food, even if you accidentally scratch or overheat your pan.

Does Caraway ceramic non-stick wear over time?

Yes, all non-stick coatings will slowly wear off given frequent use. Just like your favorite pair of shoes, the more you use them the faster they wear out. But with delicate care and cleaning, Caraway cookware is designed to last years!

How many boxes should I expect my cookware/bakeware to arrive in?

For each complete set you order, you can expect will one compact, recyclable box to eliminate waste and keep everything simple.

Do Caraway products have a warranty?

Our cookware and bakeware have a limited one-year warranty covering any major damage to the body, handles, lids, or anything else that functionally impairs the cookware, other than discoloration or damage through wear & tear. Read more here.

Cookware

What can I make in Caraway cookware?

Anything that you can dream up! Our essential cookware set is versatile enough to handle all sorts of recipes–from scrambled eggs to a demi-glace.

Is Caraway Induction compatible?

Yes, our cookware is induction compatible. The bases of our pans' diameters are 5.5" for the Sauce Pan, 6" Fry Pan, 6.5" Dutch Oven, and 8" for the Saute Pan. Although our cookware is compatible with induction stovetops, not all induction stovetops are compatible with us! We suggest reaching out to your manufacturer to confirm.

Is there a lid for the Fry Pan?

The Fry Pan uses our medium sized lid which it shares with the Dutch Oven. This means you gain this lid with purchase of the full Cookware Set and with purchase of the Dutch Oven. Contact our team for a special saving on purchasing both the Dutch Oven and Fry Pan!

Is the storage system included in the cookware set?

Yes, it sure is! When you purchase a cookware set you receive our uniquely designed pan racks and lid holder! The storage system is only available with the purchase of a full cookware set, and is not sold individually even if multiple pieces are purchased.

Is Caraway Cookware oven safe?

Yes! Each piece of cookware is designed purposefully to be used in and on all cooking surfaces and ovens. Our cookware can handle up to 550°F without breaking a sweat.

Bakeware

Is the storage system included in the Bakeware set?

All purchases of our Bakeware Sets come with our custom-designed storage solutions. The Half-Bakeware set includes one such system and the Complete Bakeware Set includes two. The storage systems are only available with purchase of the sets and are not sold separately or included with individual Bakeware pieces.

Should I hand wash my Caraway Bakeware or can I use the dishwasher?

Dishwashers are notorious for their harsh detergents and abrasive way of cleaning. Because of this, we suggest that all Caraway products never be put in your dishwasher since it drastically reduces the life of your non-stick properties and can potentially cause cosmetic damage. Instead, a gentle hand wash is all you need to keep your Caraway looking fresh!

What material is your Bakeware made of?

Our Bakeware is manufactured with an aluminized steel core. Stainless steel is used for the handles on two of the pieces. The interior is made with the exact same non-stick coating as our Cookware; free of lead, cadmium, PTFE (Teflon®), PFOA, and other harmful chemicals.

Linens

What materials are your linens made from?

Our linens are made from 100% cotton. They are machine washable - make sure you wash before first use, and either tumble dry low or hand dry!

Shipping & Returns

How do I start a return?

Caraway provides a 30-day return window, to get started head to our returns portal here.

How much does shipping cost?

Standard shipping is free on all purchases for orders to the continental US above a certain total value. Orders below this threshold are charged shipping rates depending on the product.

Shipping to Hawaii, Alaska, or any international destination will come at an additional cost. You can see specific shipping charges during checkout.

What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-5 business days from filing.

When Should I File a Route Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Where does Caraway ship?

We ship to all states in the USA, including Hawaii & Alaska. We do not ship to APO and FPO addresses, or to PO Boxes.

We also offer shipping options to customers in Canada, United Kingdom, EU and Australia.

For the UK, to get your order to you, we've partnered with Passport Shipping who act as the Seller for all orders to the UK under £135 and under €150 to the EU.

I cooked in the product I am returning! What do you do with used returned items?

All returned Caraway products are donated, as long as it is in good condition. If not, it will be recycled.

When exactly will I receive my order?

For standard shipping in the continental US, between 2–5 business days once your order has been processed. 3–7 days for Hawaii and Alaska. Expedited shipping can arrive as soon as the next day. If your order has already shipped, you can track you order by opening our Chat and entering your order details in the "order status" section.

The above shipping standards apply to when product has been shipped. Any items on backorder contain estimated ship dates in the future, and therefore will see the above timelines once the product has been restocked and shipped out. Please refer to your order confirmation or the product page for estimated backorder dates.

My order arrived damaged. What do I do?

We try to make sure everything runs smoothly–but life happens. Contact us via the chat button below (bottom right!) or email us at [email protected] and we’ll sort it out for you!

Not finding what you are looking for?

Chat with us directly →
Caraway Logo Text

Shop

Food StorageCookwareBakewareTea KettleLinensGift CardAdd To Your Registry

One step closer to cleaner cooking

Unlock free shipping on your next order $90+ and be the first to learn about new collections when you sign up for emails from Caraway.

Latest Blog Articles

© 2022 Caraway®

instagramtwitterfacebookpinterest
*Free shipping applies to locations within the contiguous U.S., and excludes Hawaii, Alaska, and destinations outside of the U.S.