Shipping & Returns Policy
At Caraway®, we offer domestic ground shipping for all our products in the continental US. Orders shipped through ground usually take between 2-4 business days to deliver once processed. On select products, customers may choose an expedited shipping service. For orders shipping to Hawaii or Alaska, an express shipping fee is charged.
Questions? Check out our FAQ page for more information, chat with us or email us at [email protected].
*Any promotional free shipping is subject to orders for the continental US only.
We offer a 30-day hassle free return and refund policy for all of our products purchased from Caraway directly, as well as exchanges. If you are not totally satisfied with your purchase, we’ll get you setup with a full refund or exchange within 30 days of receipt (purchase of gift cards are non-refundable). All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 45 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Caraway, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories. In addition, Caraway reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.
To setup a return, head over to our Returns Portal.