Caraway Code of Conduct? 

By adhering to this code of conduct, both clients and customer service agents can contribute to a positive and productive working relationship, fostering mutual respect, understanding, and trust.

1. Respect and Professionalism:

• Treat everyone with respect, courtesy, and professionalism at all times, regardless of differences in opinion or situation.
• Avoid the use of offensive language, discriminatory remarks, or any behavior that could be considered disrespectful.

2. Communication:

• Communicate clearly, honestly, and transparently with each other.
• Listen actively and attentively to understand the needs and concerns of both clients and customer service agents.
• Respond promptly to inquiries, providing accurate information to the best of one's knowledge.

3. Confidentiality:

• Respect the confidentiality of sensitive information shared during interactions, including personal or proprietary information.
• Ensure that client information is handled securely and in compliance with privacy regulations.

4. Problem Resolution:

• Approach conflicts or disagreements constructively and seek mutually beneficial resolutions.
• Empower customer service agents to resolve issues promptly and effectively within their scope of authority.
• Encourage clients to provide feedback and suggestions for improvement, and ensure that their concerns are addressed promptly and appropriately.

5. Empathy and Understanding:

• Show empathy and understanding towards clients' concerns, recognizing their unique perspectives and circumstances.
• Acknowledge and validate clients' feelings and experiences, even in challenging situations.
• Foster a culture of empathy and support within the customer service team, promoting a positive and inclusive environment for all.

6. Continuous Improvement:

• Strive for continuous improvement in customer service practices, processes, and performance.
• Encourage ongoing learning and development for customer service agents to enhance their skills and knowledge.
• Solicit feedback from both clients and customer service agents to identify areas for improvement and implement necessary changes.

7. Compliance:

• Adhere to all company policies, procedures, and legal requirements governing interactions with clients and handling of customer data.
• Report any violations or concerns regarding ethical or legal compliance to the appropriate authorities.